Shipping Information
Black Friday Shipping Update~
Please note that due to the high volume of orders during this period, processing time may be increased and delivery times are also affected.
All orders are personally packaged and processed by me, and I will needed additional time to tackle the additional volume. Thanks for your understanding in advance.
Parcels may or may not be able to reach you by the holidays season, as delays could add a couple of weeks to normal delivery times.
During this high volume period for delivery carriers parcels are more likely get lost, so please pay extra attention to fill in the correct delivery addresses, as well as keep a close eye on the tracking information provided, if your post is kept at the post office for any reason.
Canada's Postal Strike
Due to the ongoing postal worker's strike in Canada, mail to the country may be severely delayed. If you would like me to put your order on hold to mail at a later date, please leave a note on your checkout and I will do so!
International Orders
Orders are processed and shipped out within 3-7 business days. All orders are packaged and shipped personally by me from Singapore.
Order tracking
My store ships all international orders via SingPost and online tracking updates are available with every shipment. You will automatically receive an email containing tracking information once I have successfully shipped your order.
For US customers, you can also track your parcel and sign up for text alerts via the USPS tracking page.
For other international customers, you can also track your parcels here.
Estimated delivery
International orders typically take 3-8 weeks to be delivered, however there may be delays in shipping due to factors such as delays at customs, higher delivery traffic during holiday periods, global pandemic slowdown etc. These circumstances are outside the scope of my shipping policy and as such TRXYLAND will not be held liable for such delays.
International Customs & Taxes
Customs forms will be duly filled for all packages and international customers are fully responsible for any taxes/customs fee associated with the receiving of their order.
Local Orders
Orders are processed and shipped out within 3-7 business days. Local orders will be sent via SingPost Normal Mail, which does not have tracking.
If you would like to upgrade your delivery option to a tracked courier service, please drop me an email at admin@trxyland.com
Estimated Delivery
Local orders usually take 3-6 business days from the date of shipment to be delivered.
EU Region Update
Due to new tax regulations for the EU region, all parcels sent from outside the region will be subjected to VAT upon import.
TRXYLAND will not be collecting any VAT on purchases made from the EU region. Customers making orders from the EU will be individually responsible for the payment of VAT and any other prevailing import taxes of the country upon import, to the relevant authorities.
Delays or undelivered parcels resulting from a default of payment of VAT and other prevailing taxes for the EU region will also be outside the scope of TRXYLAND's shipping policy, and such orders will not be considered for any refunds.
Alternatively, customers in the EU region who wish to have VAT already included in their purchases can order from my Etsy based platform here.
Feel free to drop me an email at admin@trxyland.com if there are items you want to purchase that are not available on Etsy. I can try to create a custom listing for you! (:
Refunds, returns & cancellations
For any queries on such issues, please email admin@trxyland.com