Shipping Information
EU Region Update
Due to new tax regulations for the EU region, all parcels sent from outside the region will be subjected to VAT upon import.
TRXYLAND will not be collecting any VAT on purchases made from the EU region. Customers making orders from the EU will be individually responsible for the payment of VAT and any other prevailing import taxes of the country upon import, to the relevant authorities.
Delays or undelivered parcels resulting from a default of payment of VAT and other prevailing taxes for the EU region will also be outside the scope of TRXYLAND's shipping policy, and such orders will not be considered for any refunds.
Alternatively, customers in the EU region who wish to have VAT already included in their purchases can order from my Etsy based platform here.
Feel free to drop me an email at admin@trxyland.com if there are items you want to purchase that are not available on Etsy. I can try to create a custom listing for you! (:
COVID-19 Update
Due to the ongoing Covid-19 pandemic, please understand that shipping & delivery times cannot be guaranteed and there may be delays beyond the expected delivery date stated in the tracking email.
International Orders
Orders are processed and shipped out within 3-7 business days. All orders are packaged and shipped personally by me from Singapore.
Order tracking
My store ships all international orders via SingPost and online tracking updates are available with every shipment. You will automatically receive an email containing tracking information once I have successfully shipped your order.
For US customers, you can also track your parcel and sign up for text alerts via the USPS tracking page.
For other international customers, you can also track your parcels here.
Estimated delivery
International orders typically take 4-8 weeks to be delivered, however there may be delays in shipping due to factors such as delays at customs, higher delivery traffic during holiday periods, global pandemic slowdown etc. These circumstances are outside the scope of my shipping policy and as such TRXYLAND will not be held liable for such delays.
International Customs & Taxes
Customs forms will be duly filled for all packages and international customers are fully responsible for any taxes/customs fee associated with the receiving of their order.
Local Orders
Orders are processed and shipped out within 3-7 business days. Local orders will be sent via SingPost Normal Mail, which does not have tracking.
If you would like to upgrade your delivery option to a tracked courier service, please drop me an email at admin@trxyland.com
Estimated Delivery
Local orders usually take 3-6 business days from the date of shipment to be delivered.
Refunds, returns & cancellations
For any queries on such issues, please email admin@trxyland.com